Job Title: Field Service Engineer

Location: Brynmawr

Employment Type: Temporary to Permanent

Working Hours: 8.30- 5PM - Will also be on an on call rota

Salary: £12.54 - £13.55 an hour.

Candour Talent Recruitment are currently recruiting for a Field Service Engineer to join our well-established client based in the Brynmawr area.

This role presents a unique chance to become a part of a dedicated team within a well-established company.

Job Description:

Under the supervision of the line manager, carry out repairs and servicing of both company and competitor equipment as required. Responsibilities include installation, collection, and exchange of equipment, as well as product cleaning in line with infection control policies. Ensure all necessary paperwork and administrative documentation is completed accurately and submitted within required timescales. Additional duties may be assigned by management within the overall scope of the role.

Main Activities/Responsibilities

• Perform servicing and repairs on a range of company and competitor products efficiently and to a high standard.
• Plan daily tasks effectively to maximise the number of completed repairs and services.
• Travel between various sites, including customer homes, with occasional stays away for up to a week.
• Communicate effectively with team members, management, and customer service advisors.
• Provide excellent customer service, ensuring customer expectations are met or exceeded.
• Liaise with clients, sales personnel, and other stakeholders at all levels.
• Possess strong manual handling skills, as the role involves moving equipment and working in restricted positions.
• Maintain high driving standards and attention to detail, as driving is a significant part of the role.
• Handle emotionally challenging situations, as interactions may involve unwell customers and their families under considerable strain.
• Follow all company procedures, including infection control and health & safety regulations.
• Manage stock levels on the company van and adhere to stock procedures.
• Complete all paperwork accurately and submit it within expected timeframes.
• Conduct regular inspections of the company vehicle, reporting any issues to the line manager.
• Maintain and report any issues with company equipment.
• Proactively identify potential problems and manage them effectively or seek assistance when necessary.
• Participate in the on-call rota, with the frequency determined by the line manager.
• Perform any other duties as required by management that align with business objectives.

Knowledge Areas (Training Provided as Needed):

• Profiling beds (2, 3, and 4-section)
• Bariatric beds
• Birthing beds
• Critical care beds
• Dynamic mattresses & seating
• Plinths & treatment couches
• Patient trolleys & stretchers
• Shower chairs & trolleys
• Recliner chairs
• Manual wheelchairs
• Mobile hoists
• Standing aids
• Portable bedhead hoists
• Ceiling track hoists
• LOLER regulations & testing
• Sling inspection & servicing
• Stairlifts (various models)
• High-low baths (various models)
• Bath/poolside lifts and hoists
• Infection control procedures
• Inventory control
• Environmental awareness
• Service administration (timesheets, overtime sheets, job sheets)
• Additional Skills (Preferred but Training Provided for the Right Candidate):
• PAT Testing
• First Aid Training
• Fire Warden Certification

How to Apply:

Contact Number: 01495 421926

Email Address:

www.candourtalent.co.uk

We thank you for considering Candour Talent Recruitment for your career aspirations and encourage you to continue exploring opportunities with us in the future. Good Luck with your application and we look forward to receiving your CV.

Who are we at Candour Talent?

At our award-winning recruitment agency, we pride ourselves on building strong connections with both our clients and candidates. We operate as both a recruitment specialist for permanent recruitment and a recruitment business for the supply of temporary workers, ensuring that we can effectively meet the diverse needs of our clients and candidates. With a dedicated and passionate team of professionals, we're committed to taking time to understand your unique skills, experiences, and aspirations ensuring that we match you with opportunities that not only align with your professional goals but also inspire you to thrive. Whether you're seeking a career change, advancement, or a new challenge, we're here to support you every step of the way.

Rest assured that when you apply for a role through Candour Talent Recruitment, your details will be handled with the utmost confidentiality and in accordance with our Candidate Privacy Information Statement, outlining how your information will be used.

While we strive to respond to all applicants promptly, please note that only candidates with the relevant skills and experience will be contacted for further consideration. If you do not hear back from us within 7 days of your application, we regret to inform you that you have been unsuccessful on this occasion.

IND2