Candour Talent have an exciting opportunity for a Financial Mediator to join our Client based in the Tredegar area.

The successful applicant will cover the Area from Cardiff to West Wales

The Ideal candidate will have police experience

Job Summary

• Assist with the day to day running of the customer support and collections department
• Make contact with customers who have missed payments or fallen into arrears
• Tracing and making investigation into customers who have moved address
• Arrange mutually agreeable payment plans in accordance with FCA Rules and guidance
• Make suitable notes of any contact with customers on Vienna.
• Arranging the return of vehicles via termination or repossession.
• Assisting the Chief customer support/collections officer, when necessary, with any ongoing complaints
• Attending court to represent company when required.

Qualifications/Skills/Experience

• Experience in working in arrears handling for a regulated business is desirable
• Competent phone skills and arrears techniques
• Awareness of the rules and regulations around Hire purchase and the requirements with FCA and FOS
• Good IT skills using Microsoft packages and internal systems
• Ability to multitask
• Ability to construct clear and concise notes on a customer's file
• Good listening skills and ability to be empathetic to a situation
• Team player

Additional attributes

• Enthusiasm to learn and develop new skills. 'Can do' approach.
• Ability to deliver simultaneous, time pressured tasks and prioritise effectively.
• Ability to communicate clearly and concisely to all levels of staff
• Ability to work on own initiative as well as collaboratively.
• Customer focused attitude

FCA Conduct Requirements

As an employee of a Financial Services firm regulated by the Financial Conduct Authority (FCA), you are required to comply with the FCA Conduct Rules as set out in COCON 2, summarised below. The firm has set clear objectives in its Conduct Rules Policy including further information to assist employees to comply with these rules.

First Tier

Individual Conduct Rules

• You must act with integrity
• You must act with due care, skill and diligence
• You must be open and cooperative with the FCA, the PRA and other regulators
• You must pay due regard to the interests of customers and treat them fairly
• You must observe proper standards of market conduct

Job Types: Full-time, Permanent

Salary: £27,000.00 per year

Benefits:

• Company car
• Company events
• Company pension
• Employee discount
• Free parking
• Health & well being programme
• Life insurance
• On-site parking
• Sick pay
• Yearly Bonus

Schedule:

• 8 hour shift
• Day shift, early mornings and evenings required on occasion
• 25 Holidays plus bank holidays
• Monday to Friday

Experience:

• Policing: 3 year (Preferred, not required)

Licence/Certification:

• Drivers License (Required)

IND1

Due to the high volume of enquiries that we receive, we are not always able to respond to all CV's. If you have not received a response within two weeks of applying, please assume your application has been unsuccessful. Good Luck with your application and we look forward to receiving your CV.